Reach a person

Contact Fortuneclock Casino the quickest way

Reach Fortuneclock Casino support by live chat, e-mail or phone, and someone answers 24 hours a day, seven days a week.

Get in touch UK Gambling Commission licensed

Paid today

545,869 £

3,853 Playing now

UK Licensed CasinoRegulated by UK Gambling Commission under license 41376-7425-R-724103 since 2006

5-Minute WithdrawalsAverage withdrawal time of 5 minutes. £16M processed weekly with max withdrawal up to £77,000

Bank-Grade Security256-bit SSL encryption protects all transactions and personal data

Fortuneclock Casino channels

Choose the queue that fits your question

Nobody likes waiting in the wrong queue, so each route below shows its job and its usual reply time.

Chat with someone now?

Open live chat on the site for anything urgent and quick, such as a stuck deposit or a bonus that has not landed. Typical first reply is three minutes, day or night.

Open chat

Slow but on the record

Write to [email protected] when you need a written record or want to attach a screenshot. Replies usually arrive within two hours, whenever you send it.

Write to us

Talk instead of typing

Call +44 20 5695 5266 (GMT) if you would rather talk it through with a person, for example about a withdrawal you did not recognise. Calls are usually picked up in five minutes.

Call now

Fortuneclock Casino in Britain

Fortuneclock Casino support for United Kingdom players

After this short table you will know the number to ring, the hours to expect and where to turn if play stops being fun.

Reach us

United Kingdom phone+44 20 5695 5266

Support time zoneGMT

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Who watches

Supervisory authorityUK Gambling Commission, license number 41376-7425-R-724103

Get help

Gambling helpGamCare, Gambling Therapy, GAMSTOP

Complaint steps

What if support cannot solve it?

Fortuneclock Casino keeps every complaint on file, so nothing you raise gets lost between shifts.

Fortuneclock Casino case logging

Describe the issue to support through live chat or e-mail, naming the date, amount and what you expected to happen. Ask for your case to be logged as a complaint, not a general enquiry.

How long should I wait?

Collect the reference number the agent gives you, plus a reply with the outcome. Support answers e-mail within two hours and should close most cases on this first pass.

A second pair of eyes

Reply to the same thread and ask for a manager review if the answer misses the point. Fortuneclock Casino then reviews the file again, and verification can take up to 32 hours where documents are involved.

Reaching the UK Gambling Commission

Take the case to the UK Gambling Commission once our final response leaves you unsatisfied. Keep your reference and correspondence together, because the regulator will ask for the full trail.

Fortuneclock Casino inboxes

A shorter path to the person who can fix it

Sending a message to the wrong inbox is the usual reason answers drag on, so match your subject to a department below.

Account

General support questions[email protected]

Verification documents and KYC[email protected]

Money

Deposits, withdrawals and payments[email protected]

Elsewhere

Complaints and disputes[email protected]

Personal data and privacy requests[email protected]

Business and partnerships[email protected]

Six facts about the operator

Licensed here, not offshore

Knowing who holds the license removes the worry that nobody is answerable when something goes wrong.

Company

Legal nameFortuneclock Casino Ltd

Company numberCompany No. 93170632 (United Kingdom)

Registered addressVictoria Road, Manchester

Licence

RegulatorUK Gambling Commission

Licence number41376-7425-R-724103

Written contact

Support e-mail[email protected]

Seven timings at a glance

Fortuneclock Casino hours and reply times

Fortuneclock Casino staffs all three channels around the clock, so your query never sits overnight.

Live chat

Chat hours24 hours a day

Chat first reply3 minutes

All hours shown asGMT

E-mail

E-mail address[email protected]

E-mail reply2 hours

Phone

Phone number+44 20 5695 5266

Phone wait5 minutes

Play was a habit, now it is a worry

Play can stop being harmless, and outside services exist for exactly that point. GamCare, Gambling Therapy and GAMSTOP all work independently of Fortuneclock Casino, and all three are free to use for United Kingdom players.

GamCare. Talk to trained advisers about gambling harm, either on the phone or in a live chat, with no judgement attached.

Gambling Therapy. Speak with counsellors online about the pressure gambling puts on your money, your sleep and the people around you.

GAMSTOP. Block yourself from gambling sites and apps in one go, so the decision holds even on a bad evening.

Five questions, five answers

Short answers to support questions

Read these five replies and know exactly where your own question should go.

trustCan I get help at the weekend or late at night?+

Yes. Our team answers around the clock and across the weekend, so a query raised at 3am on a Sunday is read at 3am on a Sunday. The reference clock for every reply is GMT, which is the time shown on your chat window.

trustWhy should I bother asking what data you hold on me?+

Because your data sits with us as the operator, you control it. Send a request from the address on your account to [email protected] and the team will confirm what is held and act on it, within the limits the UK Gambling Commission places on record keeping.

trustWhere do I write if English is not my first language?+

Four languages are spoken by the support team: English, German, Finnish and Norwegian. Writing in English gets you the fastest reply, since our UK desk works in it all day. Other languages are handled by colleagues, so an answer may take a little longer.

trustDo I need to check your licence before I deposit?+

Do I need to check the licence before I deposit? It helps. Fortuneclock Casino Ltd holds licence 41376-7425-R-724103 from the UK Gambling Commission, so your play, your deposits and any complaint sit under UK rules rather than an offshore one.

trustCan I keep playing while my documents are with you?+

Can I keep playing while my documents are with you? You can log in and browse, but withdrawals are held until checks end. Verification usually takes around thirty-two hours, and posting clear photos of each document on the first attempt is what keeps it to that.

Gather these details, then reach out

Collecting these first means one conversation instead of three.

Your registered e-mail address
The date and amount involved
Your payment method reference or receipt
Any error message you saw on screen
A clear photo of your ID, if asked